Square Enix Services Suspended for a Week Starting 3/13

Forum Updates and Announcements
Post Reply
Message
Author
User avatar
Kirakun
Angry Taru
Posts: 5150
Joined: Wed 1969 Dec 31 19:00 EST
Location: New York City

Square Enix Services Suspended for a Week Starting 3/13

#1 Post by Kirakun »

Due to the earthquake on 3/11/2011, FFXI/FFXIV services are temporarily suspended for at least a week. Article here: http://lodestone.finalfantasyxiv.com/pl ... 3846399ef0
ImageImage
Image

User avatar
Kirakun
Angry Taru
Posts: 5150
Joined: Wed 1969 Dec 31 19:00 EST
Location: New York City

Re: Square Enix Services Suspended for a Week Starting 3/13

#2 Post by Kirakun »

Services suspended tentatively until 3/22.
ImageImage
Image

User avatar
Kirakun
Angry Taru
Posts: 5150
Joined: Wed 1969 Dec 31 19:00 EST
Location: New York City

Re: Square Enix Services Suspended for a Week Starting 3/13

#3 Post by Kirakun »

Update:
tl;dr: Servers tentatively back up Fri March 25th. April billing cycle = free.
As part of power conservation measures enacted following the Tohoku earthquake, our game servers were shut down on Mar. 13, 2011 3:00 (PDT) and services for FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline (hereafter referred to as "these services") were temporarily suspended. We have determined a date for the restoration of these services, and would like to share this information with you.

Operating the servers for these services makes up 11.6% of the total power consumed by our Tokyo office (based on February 2011 records). We have shut down our air conditioning system (8.8%) and enacted other power conservation measures, such as reducing lighting in our offices, to achieve over 10% in energy usage reductions. With these energy saving measures in place, we will be able to bring our servers back online and restore service to FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline on Mar. 25, 2011 4:00 (PDT). All other services, such as those offered on the PlayOnline website, that were temporarily suspended will also be restored at the same time. Please be aware, however, that we may once again be required to suspend services in the event that the power situation worsens.

We offer our sincere apologies for the inconvenience caused by the temporary suspension of these services, and thank you for your understanding. As noted in our original notice regarding the suspension of these services, customers will not be charged any monthly fees for FINAL FANTASY XI throughout the April billing cycle.

We at the Square Enix group are trying to act in a proactive manner in order to provide support towards the relief and restoration efforts in the face of this unprecedented disaster while providing reliable service to our customers, and we thank you for your understanding and support.
ImageImage
Image

Post Reply