iMoogle - An FFXI/FFXIV LS (2003 - 2014)

Ok, this is the conversation I had with a POL rep, after waiting on the webcaht for 3hrs. And getting no answer after being on hold for 1hr27 on the phone to US POL. Not mentioning, all the other times I have tried to called, but all I could ever get was busy signals.


CR Anthony P: Hello, Hoi Ting, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
ICR Anthony P: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
ICR Anthony P: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
Hoi Ting Lo: hello
Hoi Ting Lo: I want to ask about the status of my account.
ICR Anthony P: In regards to?
Hoi Ting Lo: as it was compromised and then it was banned.
ICR Anthony P: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:
ICR Anthony P: Yes this account is banned. It cannot be reinstated. I apologize.
Hoi Ting Lo: So the investigation was finished ?
ICR Anthony P: Yes, the status still stands as is.
Hoi Ting Lo: Then can you tell me what my account was banned for ?
Hoi Ting Lo: I mean, this is ridiculous, my account was banned for something i did not do.
Hoi Ting Lo: I called POL on 19th March, because I was unable to log in to my account and that it was being used by someone else.
Hoi Ting Lo: I reset my password, logged back into my account. Found my character, anything worth money were sold.
ICR Anthony P: RMT related activities, no change will occur.
Hoi Ting Lo: transferred to another sever
Hoi Ting Lo: and charged to my bank account, for activity i did not authorised to
Hoi Ting Lo: This is complete non sense, how you're saying that no change will occur
ICR Anthony P: Correct
Hoi Ting Lo: I am telling that my account was hacked
Hoi Ting Lo: has this even been taken into consideration ?
Hoi Ting Lo: did you or your company checked that my account was logged on by someone at the time when i was unable to log into my account.
Hoi Ting Lo: I waited almost 3 months for your investigation to tell me that my account is still banned
Hoi Ting Lo: and that i was charged for the world transfered i did not authorised
Hoi Ting Lo: so you wil not reply to me ?
ICR Anthony P: I can't provide you what you are looking for. The account remains banned.
ICR Anthony P: Are there any other issues I can assist you with right now, Hoi Ting?
Hoi Ting Lo: Yes
Hoi Ting Lo: can you transfer me to someone who is able to make decision here
Hoi Ting Lo: The account remains banned. So you're doing nothing except to tell me that I have been banned for something I did not do. And not helping me.
ICR Anthony P: Account security is the responsibility of the user. The account was used for RMT activities it will not be uncorrected because it was done correctly.
Hoi Ting Lo: That is correct, but it is then your repsonsibility to help us
Hoi Ting Lo: I am asking for help when I said my account was compromised
Hoi Ting Lo: I knew my account was being used by RMTs
Hoi Ting Lo: but it was not me
ICR Anthony P: The account cannot and will not be unbanned. That is your answer.
Hoi Ting Lo: that why I thought what the investigation would tell you guys that my account was being used not uder my athuroised
Hoi Ting Lo: how is that possible
Hoi Ting Lo: the RMT activitives it was used for, what was it ?
ICR Anthony P: RMT
ICR Anthony P: Are there any other issues I can assist you with right now, Hoi Ting?
Hoi Ting Lo: yes , i have not finished asking
Hoi Ting Lo: What was the result in which you found out from the investigation
Currently experiencing network delays, one moment please....
ICR Anthony P: That the ban was done correctly.
Network connection re-established.
Hoi Ting Lo: According to. ?
Hoi Ting Lo: that my account carried out RMT -related activities right ?
Hoi Ting Lo: but were you able to prove that it was me who was doing that ?
Hoi Ting Lo: I did not spend 1 year worth of effect on my character, and then it got hacked, and now i am being called a criminal
ICR Anthony P: I have given you your answer. The. Account. Will. Remain. Banned.
Hoi Ting Lo: Did you guys even checked, the time in which the RMT activites were carried out that I have called in and said that my account was compromised
Hoi Ting Lo: Well, in that case, I want to speak to someone with higher authority
ICR Anthony P: Hoi Ting, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Hoi Ting Lo: This is how you still treat costumers I see
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.


So this is how they still treat their costumer, this guy was talking to me as I was a criminal. he didn't even want to help. And he cut me off before I was finished. I can't remember but this may have been the same guy who cut me off once already when in a webchat. I don't even know if he was like talking to anyone else since I have to wait long time for his reply. But this is just really ridiculous. I couldn't even get the chance to ask about sai's account. What is this sh!t. I thought their policy was changed?

Any suggestions in which you guys think I can do? because.. i am really lost......

I don't know what I can do, I am so lost.

Wow what an asshole.
Don't use chat shits. None of them care. Must be by phone and a higher level representative.

Chat service reps only sit at the desk and read what they see. They don't have any authority and are 90% always the lowest in the chain. No, they will not get a supervisor because they don't care.

You need to get a phone rep. Skip that chat crap.

chat idiots only mainly sit there, refer to papers their boss gave, answer qns u asked, and stick to it.........

they dont care the reputation of their company and they prolly just part timers

when i read this line:
ICR Anthony P: I have given you your answer. The. Account. Will. Remain. Banned.

i tell myself "fuck u anthony"

T_T Wow, that is so messed up.

I think you should call on phone instead as well. Stay polite but insistent; ask to speak with supervisor whenever you hit a dead end. Insists on getting date-time for the alleged RMT activity, and insist on the representative looking up when the account info was altered, and from where, to get collaboration for your story.

Ask for the investigation to be reopened, with emphasis on the timing of events.

* * *

I wonder if a "GM campaign" can help; all of us call up GMs on the same night, and ask the GMs for a favor to look into Siubee's case. "Please let someone in charge know we want Siubee back!"

Maybe they can pass the story to a SGM or even LGM or someone even higher up.

Anyone knows if Siubee is still looking to return and is able to contact her? There may be hope, yet...

http://www.playonline.com/pcd/topics/ff ... etail.html

- Someone logged into my account through illegal means and used my character for actions violating the user agreement. Because of this, a GM banned my account. Can I have the record of the banning erased?

If a user's account is accessed by an unauthorized third party, its characters may be used for actions violating the user agreement without the user's knowledge. In particular, many cases of characters on stolen accounts being used for hunter activities or being sold on RMT sites have been confirmed by the Special Task Force's investigations.
If your account has been engaged in illegal actions, it will be banned by a GM, but once it has been confirmed that your account had been illegally accessed, the record of the banning (the disciplinary measures history) will be erased.

(Yes, still have to go through POL Info Center; hopefully S-E's recent announcement means its POL staff members have received additional training on how to handle compromised accounts used by RMT.)

hey Itazura^^ thx for your post. sai and i will try to call POL sometimes within the next few weeks hopefully, been kinda crazy mad after we just graduated with our real life stuff, but things are gradually settling down now.

but maybe hopefully from your post, something good may happen in relations to our accounts, if not mine, i really hope at least sai can get moresai back, because there is still the hope that he may come back to the game, but if not... well we will see after we called

hehe well guess I am here, and i will have peek in everyone's business :p seems like all is going well with the events

and

Hihihihihihihihihi to everyone :p and i hope everyone is well !

p.s kirakun, don't eat too much ice cream + send me some !!

; ; BEEEEEEEEEEEEEEEEEE. As everyone stated above the best would be to call someone and state your issue person to person Man I agree with art that guys was an ass =( *Frak you anthony*

Good luck sai and bee!


Hello Team,
Things are starting to slow down at work I'll be coming home from Vegas in about 2 weeks. I been dreaming about FF for a few days now .......scary, talk to you all soon!

just a little note to say that Sai and I have come back to the game with new characters but with the same names, hehe but most of you probably have seen us already, if not, here is the "hihihihi^^!" we are just back to have some fun!

see you guys around. (heart) ! and want to say a big thank you to all who have been so kindly to us during the bad times..

ps, Kirakun, i notice u havent got any emotes relating to being cute like a heart or something haha

with love: ( )

is... 'unique' love at best...

haha i guess thats how guys show their feelings / love to each other :p

well, here is my looooveee to u guys !!